Tuesday, 20 April 2010
Order your Tesco.com groceries through a Facebook app
2 comments:
As this blog grows in readership - and because it carries the Tesco brand - I have had to become more careful about the sort of comments that are acceptable. The good news is that I'm a champion of free speech so please be as praising or as critical as you wish! The only comments I DON'T allow through are:
1. Comments which criticise an individual other than myself, or are critical of an organisation other than Tesco. This is simply because they cannot defend themselves so is unfair and possibly libellous. Comments about some aspect of Tesco being better/worse than another equivalent organisation are allowed as long as you start by saying "in my personal opinion.." or "I think that...". ... followed by a "...because.." and some reasoned argument.
2. Comments which are totally unrelated to the context of the original article. If I have written about a mobile app and you start complaining about the price of potatoes then your comment isn't going stay for long!
3. Advertising / web links / spam.
4. Insulting / obscene messages.
Ok, rules done - now it's your go:
When are we going to be allowed to download a store for tesco finder instead of accessing the Internet. I work in tesco 2327 and reception is poor
ReplyDeletewhen are staff discount cards going to be supported on the tesco clubcard application - it's a needed application as most peoples are faulty - when will it be supported on self service
does it work at self service in any store as tesco 2330 has different scanners to my one
thanks
Hi Nick
ReplyDeleteI am a long standing customer of tesco.com, and as we live within 1/2 mile of a tesco store so, myself and husband are extremely frequent vistors.
We've been on holiday for a few weeks and have come back and tonight decided to order a bulky shop online. OMG what have you done to the website. My initial reaction was thats it i'm not shopping on line anymore. Its now took me 1 hour 55 minutes to process my order, thats for a £120 shop - too long.
Plus points are that yes - the site is quicker.
Yes, its good when you look at the right hand side of the screen on check out it lists in categories, which is useful.
Negatives are -
maximum of 40 items on a page - crazy - then you are clicking through a million pages to browse what you want. Yet on the favourites page it allows 100 items per page - don't understand that.
It takes to many clicks to get to the item you want - you can't for instance click on fizzy drinks then select mulitpacks like you used to - you have to scroll through however many pages to find an item you want - thats if you don't know what particular product you want and have.
The end procedure about having to check every product if you will accept a different product if not available is also an absolute joke and actually fills me with doubt and no confidence at all that i am 1. going to get the right product and 2. is this a way of Tescos making sure every product in my home is Tesco branded whether i like it or not because i am giving them licence to substitute every product i order.
Also my back orders aren't there any more, they have all been merged into the all favourite list.
The site has gone from in my opinion user friendly to not user friendly.
I actually feel , after reading the above unsure whether i would use the site again.
Although a totally sexist comment i personally believe the site could have only been designed by a man, because a woman wouln't i believe made the fundamental mistakes you have made.
I do hope you appreciate my comments, however harsh they may be and when the site is updated please let me know and i will perhaps return to using Tesco.com again.
Kind Regards
Deborah