Whilst most customers are having no issues with the Tesco Groceries app, we can see from a few iTunes feedback reviews that a few are not getting all their products or delivery slots.
Unfortunately there is no way of getting hold of the the authors of those reviews (or even responding to them) to find out what's up - and we just can't recreate the issue here at all which is hugely frustrating if customers are having problems.
Nobody has contacted our customer service centre at all over this matter since last Wednesday's launch (and we're still in the top 5 for UK download counts according to iTunes) so we think it's affecting a very small number of people - we just need to find someone experiencing it so we can uncover what it is. It might just be a bad internet connection they experienced at the the time just before they wrote their review or something similar - but it's in the feedback comments and we just need to know.
If you are having trouble getting delivery slots or products to appear, the Tesco iPhone Dev Team would like to hear from you. Please could you contact our support line on 0845 6756999 or email online@tesco.co.uk with the subject "iPhone app problem" and the message will be passed to us.
We'll need your contact email address so we can get in touch with you, if that's OK.
Thanks!
Thursday, 16 September 2010
1 comment:
As this blog grows in readership - and because it carries the Tesco brand - I have had to become more careful about the sort of comments that are acceptable. The good news is that I'm a champion of free speech so please be as praising or as critical as you wish! The only comments I DON'T allow through are:
1. Comments which criticise an individual other than myself, or are critical of an organisation other than Tesco. This is simply because they cannot defend themselves so is unfair and possibly libellous. Comments about some aspect of Tesco being better/worse than another equivalent organisation are allowed as long as you start by saying "in my personal opinion.." or "I think that...". ... followed by a "...because.." and some reasoned argument.
2. Comments which are totally unrelated to the context of the original article. If I have written about a mobile app and you start complaining about the price of potatoes then your comment isn't going stay for long!
3. Advertising / web links / spam.
4. Insulting / obscene messages.
Ok, rules done - now it's your go:
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