It's mid-afternoon on a Saturday, and my copy of Tweetdeck is on the screen displaying my favourite filtered Twitter feeds. As you can imagine I have a column filtering "tesco iphone app" and I have to admit I'm enjoying the very many positive comments coming from 'the real world'.
The team at Ribot are enjoying it too. Given that they designed and built the Tesco Groceries for iPhone app, their enjoyment at watching this very real feedback is even greater than mine (click here and you'll see what I mean).
Ribot haven't finished with us yet, though. Their mobile expertise is affecting our thinking and what it means to actually make the customer's experience better by simplifying it.
It's a similar story for Tesco Finder - now customers can get directly to the set of products they are looking for and ignore the cacophony of presentation surrounding them. Indeed I'm beginning to identify a new demographic of customer who has avoided big Tesco stores (particularly unfamiliar ones) in the past because they think it would take too long to find what they are looking for, so don't even attempt to visit.
Teso Finder simplifies the journey to the product by enabling the customer to only look out for the navigation landmarks to get there (such as aisle number signs) and avoid the rest of the information hubbub. This new demographic of customer is now entering our doors - and together customers are using the app to find products at their chosen store at the rate of up to 5 requests a second according to Tesco Finder's server logs.
Now a confirmation message has come down from the very top of Tesco that we must start work soon to join Tesco Groceries and Tesco Finder together into a single app.
This means that in our work pipeline is your simple guide to Tesco groceries on your smart phone whether in-store, at-home or out-and-about - because, as Ribot have taught us: simpler mean better.
Showing posts with label ribot. Show all posts
Showing posts with label ribot. Show all posts
Saturday, 25 September 2010
Friday, 6 August 2010
Who are Ribot, and why did we make them our mobile partner?
Our grocery home shopping application for Nokia phones (and soon, iPhone) was designed and built for us by a Brighton-based company called Ribot. But who are they?
Brothers Antony and Jerome Ribot (that's a French surname) came to our attention when we sent out a tender invitation to the world of mobile development companies. Many companies responded and we interviewed representatives of the most compelling responses to our invitation. All the companies we interviewed were professional, engaging, and thoughtful when it came to the ideas they had to help us deliver a great mobile shopping application.
Most of the representatives were dressed in suits and came across as ‘sober professionals’ who would deliver a ‘sober professional’ product. We saw plans, gantt charts and basic designs for home shopping.
The Ribot brothers didn’t come across that way at all.
Both Antony and Jerome arrived at Tesco.com HQ in ‘smart casual’. It’s not a look we are particularly used to when we are being visited by people who are aiming to impress us. We got over it: To look at them and listen to them made us feel we were onto something special; they had an energy about them; they fizzed with a professional creativity mixed with skill and experience from years of developing mobile apps.
The Ribot brothers listened to our requirements, made notes and sketches as we talked, and walked us through some basic concepts that might help improve the customer’s grocery journey.
However when Antony and Jerome returned a couple of weeks later with a detailed walkthrough of the application, we couldn’t quite believe it: They had designed the application quite deliberately such that the customer could use it for grocery home shopping in either a Tesco store or that of competitor.
The design was crafted as an easy to use generic grocery shopping list into which you could write anything - “carrots”, “potatoes”, “rice-crispies”, “chocolate cake”. If you wanted to take the phone and use it in any supermarket, you could. Read the list and tap a tick-box to confirm you had added it to your basket as you walked the store. A Tesco store. An ASDA store. A Sainsbury’s store.
We pointed this out to Ribot. They smiled. You see, the power of this design enabled to us to help take the customer on a journey into Tesco:
“Sure you can use this in any store,” says the design, “but if you register at Tesco and give me your registration details, I can give you Tesco prices for your list - complete with special offers”.
Then, .. “Sure I can show you Tesco prices, but if you add this product to your basket, I could have it conveniently delivered to your home”.
In other words, anyone can use this app for their grocery lists, shopping anywhere - and if that’s they way they want it to stay, fine. Nevertheless, the app might convince its user to see if Tesco might sell their shopping list for a cheaper price, perhaps with special offers. When customers see the prices and offers, the app might persuade its user to see if they could save time by having their shopping list delivered.
It was the sort of thinking that had never occurred to us; the sort of thinking that would make our application one that lots of people - not just Tesco customers - would find useful; the sort of thinking that could take a willing user on a journey into Tesco grocery home shopping.
Ribot were awarded the contract and their development team in Brighton have delivered a grocery home shopping application for Nokia - and soon for iPhone - with functionality we are proud of.
When I think back to our original meeting and maybe a passing puzzlement why the Ribot brothers didn’t dress to impress, the answer is obvious now: Their level of design thinking for mobile devices impresses all on its own.
I have no business lean or contractual obligation to promote Ribot. I can’t even buy shares in them. But credit where credit is due: If a person or organisation deeply impresses me, then I won't hesitate to promote them in this blog. It's my reputation on the line here, so I'll use it as I wish.
For more about Ribot go to their website: http://www.ribot.co.uk
Brothers Antony and Jerome Ribot (that's a French surname) came to our attention when we sent out a tender invitation to the world of mobile development companies. Many companies responded and we interviewed representatives of the most compelling responses to our invitation. All the companies we interviewed were professional, engaging, and thoughtful when it came to the ideas they had to help us deliver a great mobile shopping application.
Most of the representatives were dressed in suits and came across as ‘sober professionals’ who would deliver a ‘sober professional’ product. We saw plans, gantt charts and basic designs for home shopping.
The Ribot brothers didn’t come across that way at all.
Both Antony and Jerome arrived at Tesco.com HQ in ‘smart casual’. It’s not a look we are particularly used to when we are being visited by people who are aiming to impress us. We got over it: To look at them and listen to them made us feel we were onto something special; they had an energy about them; they fizzed with a professional creativity mixed with skill and experience from years of developing mobile apps.
The Ribot brothers listened to our requirements, made notes and sketches as we talked, and walked us through some basic concepts that might help improve the customer’s grocery journey.
However when Antony and Jerome returned a couple of weeks later with a detailed walkthrough of the application, we couldn’t quite believe it: They had designed the application quite deliberately such that the customer could use it for grocery home shopping in either a Tesco store or that of competitor.
The design was crafted as an easy to use generic grocery shopping list into which you could write anything - “carrots”, “potatoes”, “rice-crispies”, “chocolate cake”. If you wanted to take the phone and use it in any supermarket, you could. Read the list and tap a tick-box to confirm you had added it to your basket as you walked the store. A Tesco store. An ASDA store. A Sainsbury’s store.
We pointed this out to Ribot. They smiled. You see, the power of this design enabled to us to help take the customer on a journey into Tesco:
“Sure you can use this in any store,” says the design, “but if you register at Tesco and give me your registration details, I can give you Tesco prices for your list - complete with special offers”.
Then, .. “Sure I can show you Tesco prices, but if you add this product to your basket, I could have it conveniently delivered to your home”.
In other words, anyone can use this app for their grocery lists, shopping anywhere - and if that’s they way they want it to stay, fine. Nevertheless, the app might convince its user to see if Tesco might sell their shopping list for a cheaper price, perhaps with special offers. When customers see the prices and offers, the app might persuade its user to see if they could save time by having their shopping list delivered.
It was the sort of thinking that had never occurred to us; the sort of thinking that would make our application one that lots of people - not just Tesco customers - would find useful; the sort of thinking that could take a willing user on a journey into Tesco grocery home shopping.
Ribot were awarded the contract and their development team in Brighton have delivered a grocery home shopping application for Nokia - and soon for iPhone - with functionality we are proud of.
When I think back to our original meeting and maybe a passing puzzlement why the Ribot brothers didn’t dress to impress, the answer is obvious now: Their level of design thinking for mobile devices impresses all on its own.
I have no business lean or contractual obligation to promote Ribot. I can’t even buy shares in them. But credit where credit is due: If a person or organisation deeply impresses me, then I won't hesitate to promote them in this blog. It's my reputation on the line here, so I'll use it as I wish.
For more about Ribot go to their website: http://www.ribot.co.uk
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