Friday, 17 September 2010

Missing products and delivery slots on Tesco Groceries for iPhone / Nokia

I don’t get any products, favourites or delivery slots when I use my iPhone or Nokia app - what’s wrong?

If you get this problem, it means is that your grocery account is set to an ‘accessiblity’ profile. In order to make your account work with the app it needs to be displayed in ‘standard’ profile.

Changing your profile is easy but you do need to go to our web site and make a change to one of the settings. Follow these instructions:
  1. Login to your grocery account at
  2. Click on ‘My Account’.
  3. Scroll down the screen and click on “Accessibility options”.
  4. Now you will see “Use access site” next to a checkbox with a tick in it – uncheck the box.
  5. Click the “Confirm” button and wait for the page that appears saying “Your changes have been successfully updated”.
  6. Finally click “Logout” at the bottom of the screen. Your account will now be displayed in ‘standard’ profile.
Your account should now be compatible with your Tesco Groceries iPhone and Nokia apps. If you still have problems when you have performed these actions, please give our customer service centre a call on 0845 6756999.

We are working to ensure that customers won’t have to do this in the future but for now, following the instructions above will make your account and app work together successfully.


  1. Will there, at any point, be an update to the groceries app which will allow the user to amend a delivery slot?
    The whole point of a mobile app is surely so you can order your groceries to be delivered when you get home from a holiday or break, if you accidentally pick a wrong slot and checkout you are stuffed if you cannot get to a computer to alter it :)

  2. Argh, another frustrated evening with the Nokia app (don't know about other platforms) when attempting to checkout using a Tesco Credit Card... the app automatically closes the browser whilst you're attempting to enter the 3D authentication characters :o(


As this blog grows in readership - and because it carries the Tesco brand - I have had to become more careful about the sort of comments that are acceptable. The good news is that I'm a champion of free speech so please be as praising or as critical as you wish! The only comments I DON'T allow through are:

1. Comments which criticise an individual other than myself, or are critical of an organisation other than Tesco. This is simply because they cannot defend themselves so is unfair and possibly libellous. Comments about some aspect of Tesco being better/worse than another equivalent organisation are allowed as long as you start by saying "in my personal opinion.." or "I think that...". ... followed by a "...because.." and some reasoned argument.

2. Comments which are totally unrelated to the context of the original article. If I have written about a mobile app and you start complaining about the price of potatoes then your comment isn't going stay for long!

3. Advertising / web links / spam.

4. Insulting / obscene messages.

Ok, rules done - now it's your go: